Shipping and Delivery
At Legendjerseys, your satisfaction is our priority, and delivering your order promptly is part of our commitment. We understand the importance of timely delivery and strive to ensure your items arrive without unnecessary delays.
Shipping Time Frame
Order Delivery Time = Processing Time + Shipping Time
The delivery process includes two key stages:
Processing Time
- This is the time required to prepare your order, which involves gathering items, performing quality checks, and packaging. Processing time may vary depending on the destination and order specifics.
Shipping Time
- Shipping time starts once your order is processed and dispatched. It depends on the shipping method selected and your delivery location.
Our order cutoff time is (GMT-08:00) Pacific Standard Time. Orders placed after this time will be processed the next business day.
During peak seasons, holidays, or promotional events, slight delays may occur. We appreciate your patience in such instances.
We collaborate with trusted carriers like USPS, UPS, FedEx, and DHL to ensure efficient delivery. The total delivery time combines processing and shipping times.
Processing and Shipping Times by Product Type
| Product Type | Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| Custom Sneakers, Shoes, Boots | 3-5 Business Days | 7-14 Business Days | 10-19 Business Days |
| T-Shirts, Hoodies, Apparel | 3-5 Business Days | 7-14 Business Days | 10-19 Business Days |
Business days are Monday to Friday, excluding national postal holidays such as New Year’s Day, Thanksgiving, and Christmas.
Shipping Costs
- Standard Delivery: $4.95
- Free Shipping: Available for orders over $99
Shipment Confirmation and Tracking
Some carriers may take 5-7 business days to update tracking information after dispatch. If tracking updates are not available after 10 business days, contact us at [email protected], and we will assist you.
How to Track Your Order?
Visit the Track Order section on our website, enter your order number, and view the latest status of your shipment.
Shipping Delays
While we aim to meet all estimated delivery timelines, delays can occur in rare cases. If your package hasn’t arrived within 45 days, we will issue a full refund. For any delays, contact us with your order details, and we will respond within 12 hours to assist you.
If tracking shows your package as ‘delivered’ but you haven’t received it:
- Check your property for a secure or hidden location.
- Contact the courier listed in your shipping notification email.
- If unresolved, email us at [email protected] for further support.
Important Notice
We are not responsible for undelivered packages due to incorrect or incomplete shipping details provided at checkout. Please review your shipping address carefully before placing your order. If you notice an error, email [email protected] immediately. While we will do our best to assist, changes may not be possible if the package is already shipped.
Taxes and Duties
Legendjerseys is not liable for taxes, duties, or additional charges applied in your region. Customers are responsible for handling any regional restrictions, customs fees, or taxes. Additional fees will not be covered in the following cases:
- The package is refused or declined by the customer.
- Delivery attempts fail in the destination region.
Right to Cancel Orders
Legendjerseys reserves the right to cancel any order without issuing a refund under specific circumstances, including payment issues or suspected fraud.
Thank you for choosing Legendjerseys! For any questions or concerns, please contact us at [email protected]. We’re here to ensure a smooth and enjoyable shopping experience.